Apache Pizza Youghal

Got delivery of the Don Kebab pizza from apache youghal. Fast delivery but looks noting like the advertised pizza .. probably only 5 pieces of doner kebab on it... Still tasty but nowhere near as advertised

If I could give zero stars I would, I order from here quite regularly but on this occasion I ordered for collection. When I arrived home and the pizza was very dry and was burnt not just on top but on the bottom . And the topped chips I ordered were not cooked the chips were par cooked. I rang the shop to ask them for my money back as the food was not up to standard. The manager said yes come down and I will give you a refund as apparently they used "different cheese" hence why my pizza was burnt. My partner went to the shop to return the food but when he arrived the manager said there was nothing wrong with the pizza that it was just "well done" . He then proceeds to tell him him or myself are not welcome in apache youghal anymore because we made a complaint once 3 years ago . To be honest I've never experienced anything like this before but generally if my food is not cooked correctly I will return it . I just did not expect to be told I am no longer welcome there because we complained about burnt pizza and undercooked chips. I am disgusted with apache youghal . This is not how you treat loyal customers..
And I really feel some customer service training would be greatly beneficial for the management in apache youghal. I do not find it appropriate for a manager to call me "love" in any instance .

Order from this place quite regularly, at the start amazing couldn't fault it!! Then the late delivery started, another night hour and 20 mins and they forgot our ice cream (i got over it tbh and just left it, been fair they rang on our next order and gave the ice cream which was fairly sound as I was just gonna leave it, don't wanna be a moaning mertial) but last night topped it, I ordered at 7.50pm told food would be there around 9 which was quite long but this often popped up and the food might arrive quicker so over an hour later my partner rang and I also contacted just eat as its happened before, our reply from apache "were busy" reply from just eat "wait another 10 to 15 mins" like seriously...so we wait and waited in between they updated my order as delivered when it wasn't!!! It was hitting close to the 2 hour mark at this stage which is a disgrace so I once again rang them, he said the food left about 7 mins ago he would ring the drive to get him to go to us first, we'll that clearly didn't happen I waited another 10/15 min after the call to actually get my food, again all we got was "sorry were busy" then the food... it was actually cold the only thing that was some bit warm were the soggy chips and the garlic bread .... my ice cream melted... guys beyond disappointing I loved this place but as iv said there's only so much I can take before I just stop coming here, real shame cause when the service and food is good it's good but they don't seem to be able to handle themselves when busy at all everything gets ridiculously delayed